93bd9's Privacy Policy

93bd9 places the highest importance on the personal privacy of users in Bangladesh. The rules set out in this privacy policy apply to all services on our website and platform. By using our services, you are considered to have given your consent to the terms of this policy. Please read this policy carefully.

1 Scope of Data Collection

When you create an account or use services on the 93bd9 platform, we may collect various types of information. The categories of information collected are as follows:

1.1 Information You Provide Directly

Information you provide yourself includes:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Bank or mobile banking account details (for transaction purposes).
• Government-issued identity document details for identity verification.
• Information provided when contacting customer support.

1.2 Automatically Collected Information

The following information may be collected automatically while using our platform:

• Device type, operating system, and browser information.
• IP address and general geographic location information.
• Session data through cookies and similar tracking technologies.
• Logs of your activity on the platform (gaming history, transaction records).

2 Purpose of Data Use

93bd9 uses collected information only for lawful and specific purposes. We use your information for the following reasons:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Service Improvement: To improve the functionality of the platform and the user experience.
• Security Assurance: To prevent fraud, money laundering, and other irregular activity.
• Customer Service: To properly resolve your questions and complaints.
• Marketing Communications: To send relevant offers and updates based on your consent.
• Responsible Gaming: To monitor your gaming behavior and provide assistance when needed.

3 Data Storage and Security

93bd9 follows industry-standard technology and practices to ensure the security of your personal information.

3.1 Technical Security

• All data transmissions are secured using SSL encryption technology.
• Sensitive information is stored in an encrypted state.
• Regular security audits and vulnerability assessments are conducted.
• Multi-layer verification is used to prevent unauthorized access to accounts.

3.2 Organizational Security

• Only authorized personnel are permitted to access your personal information.
• Staff receive regular training on data protection.
• There is a policy to notify legal authorities in a timely manner in the event of a data privacy breach.

3.3 Retention Period

Your information is retained for as long as necessary to meet legal and regulatory obligations. Even after an account is closed, some information may be kept for a set period for legal purposes.

4 Sharing Information with Third Parties

93bd9 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Relevant transaction information is shared with the relevant payment gateway to process bKash, Nagad, Rocket, and bank transfer services.
• Technology Partners: With technology providers necessary for platform operations, who are contractually bound to uphold our privacy standards.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With anti-money laundering and fraud detection services, to ensure security.

5 Cookies and Tracking Technologies

93bd9 uses cookies and similar technologies for the smooth operation of the website.

5.1 Types of Cookies

• Essential Cookies: Ensure the basic functionality of the website and maintain login sessions.
• Functionality Cookies: Remember your preferences and settings for a more convenient return visit.
• Analytics Cookies: Collect information to understand how users use the platform.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, this may limit some functionality of the platform.

6 Your Rights

You have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of the processing of your information in certain circumstances.
• Right to Withdraw from Marketing: The right to opt out of marketing communications at any time.
• Data Portability: The right to receive your information in a structured and readable format.

To exercise these rights, contact us at [email protected]. We will endeavor to respond to your request within 30 days.

7 Protection of Minors' Information

93bd9 is an adult service. Our platform is for those aged 21 and over only. We do not intentionally collect any personal information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

8 International Data Transfers

To provide our services, your information may be stored or processed on servers outside Bangladesh. Wherever processing takes place, we ensure the same standard of protection described in this privacy policy. Our agreements with third-party service providers include data protection provisions.

9 Changes to the Privacy Policy

93bd9 may update this privacy policy from time to time. If there are any significant changes to the policy, we will endeavor to notify you via a notice on the platform or by email to your registered address. Updated policies take effect from the date of publication. Continued use of the platform after a policy change will be considered as your consent to the updated policy.

We will always display the date of the latest update at the top of this page, so you can easily see when the policy was last changed.

10 Applicable Law and Jurisdiction

This privacy policy is governed by applicable law. Any dispute relating to this policy will first be addressed through negotiation. If a negotiated resolution is not reached, the matter will be settled through appropriate legal channels.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer service team:

•   [email protected]
•   24/7 Live Chat — available directly on the platform

We provide support in both Bengali and English. Your request will be given due consideration and we will endeavor to respond promptly.